DRAFT, NOT YET REVIEWED. Replace anything marked PLACEHOLDER before launch, and make sure the times here match the delivery date shown on the product page.
Free UK delivery
Delivery within the United Kingdom is free on every order.
How long it takes
PLACEHOLDER. State your real dispatch time and carrier, for example: orders are dispatched within one working day and usually arrive within three working days. The product page currently shows an arrival date based on a three day lead time. If your real time is different, change both.
Engraved orders
Engraved plaques are made to order. We send a proof for you to approve before cutting, so the clock starts when you approve it. PLACEHOLDER: state how much longer engraving adds.
Do we ship outside the UK?
PLACEHOLDER. Say yes or no. If yes, list countries, prices, and make clear that the customer is responsible for any customs charges.
Tracking and problems
PLACEHOLDER. Say whether tracking is provided, and what someone should do if a parcel has not arrived. Give a contact email.
Returns
See our refunds and returns page for the 60 day guarantee and your cancellation rights.